Dear Ms. Myers:
This a follow-up to my letter of July 9, 2010, advising you of some complaints my wife and I had regarding the construction and installation of some hand rails in our breezeway by your company.
I must say that we were very impressed with your response, which was to remove and replace the railings with new ones – at no additional cost to us. The new railings are exactly what we had envisioned, and the installation crew were very painstaking to assure that the installation was just right.
Your response proved that your company truly is sensitive and accommodating to assure the satisfaction of your customers. We wouldn’t hesitate to recommend your company to our friend for the kind of work you do.
Thank you and your conscientious employees for your positive reaction and effort to assure our satisfaction.